Bethlehem Steel Corporate Officers. Zobel Draft Headquarters. Headquarters Unesco. Company Name: DirecTV. Address: E. Customer Service Phone Number: Phone Number: Last but not least do something incredible for me as a customer to make me feel like you care about us. Already looking to see what your competition has to offer.
I have forwarded this to my local BBB office. My wife gets a call at 9am on a Saturday to tell us he can come by and work on our issue, my wife said we had it scheduled for 4pm. At pm we get a message saying they will be here at to pm still not 4pm. We called our neighbor to contact the Direct TV person at our house the time was pm my neighbor said he had already left. Then to show up early and then leave early is just bad business.
I have been patient and loyal as a customer. Our issue is lag time unacceptable receiver keeps resetting looking for service White screen blue screen 4 times then reconnect itself to the dish. We also had 2 WIFI addresses to speed up our internet we are now back to 1 wifi address and back to be slow on the internet. Thank you for your time Sincerely, Randy Satz. I hope a supervisor gives me a call within 24 hours I have called your office over 10x now they say my account is in collections really I never asked for my service to be turned off?
DTV reps were fine until you got into the game! Well this will be my last contact with you after this if my bill does not get resolved and my service back on, you will be hearing from Consumer Protection Agency, which already has a big case against you for fraud on the returned boxes situation and the list goes on, then you will also see me in small claims and maybe bigger depending what you people do to my credit report I know my rights and I know your rights, and I hope to hear from a supervisor tomorrow if not this will escalate and tell Randy sorry and good luck.
The same thing is happening to me. No amount of calls or chat makes a difference. I am sending the latest scam to headquarters. They have no concern for those of us hit by the worst Hurricane to hit Florida. Will they dare to print this?. Direct TV is the worst. When I went to use it they said it was not available. After talking to two different supervisors I was transferred to VIP. After listening to me they said they would transfer me to a manager who would take care of it.
Nobody ever answered the phone. These predatory people are the worst I have ever encountered. I will report them to BBB and take them to small claims court. I should have read these reviews first. Had U-Verse, equipment getting old we were told. ATT not replacing.
WOOO I bought into that. I hate DirectTV. It used to be really decent but not anymore. Our TV watching experience is annoying. Screen freezes all the time. Recorded shows freeze and take you all the way out to live TV where you have to restart your recorded program.
Dear Carol, brace yourself if you cancel service. They will scam you intentionally. The UPS store will give you a receipt. I have spent hours dealing with this designed nightmare. Asked for the Corporate contact info a few times and these customer service reps have no clue!! Had to find the information online myself! Recently I received a call asking that pay 5 months in advance to get a discount?
I refused! Unless i get something in writing form DirecTV on or before Sept 21st I will have to cancel the whole account. I wish to receive the reply via E-mail address shown above. Jerome Jassenoff. Thank God you finally heeded my last contact action and increased the size of the lettering on the Program Guide. However, there are elements that are still rather untenable in the fact that it is now even harder to differentiate what channels we have, in our package and what are not available!
Well, guess what, they are still trying to collect on something I have not used in over a year , yet paid for!! How stupid can direct tv be? I cannot believe that they will waive a fee if I sign back up? To where? Why does this have to be so hard. I did everything Direct TV asked me to, yet they did nothing they ever said they would do. I am sure this email will get no attention. I cant wait to see what conversation we have this month. Will be shopping elsewhere.
Headed to Facebook, but they will just delete that too! If you like my ideas pay me money for My Ideas. This item at this price, sold by Amazon. Prime free trial and invitee customers: We will automatically apply an Amazon. If you cancel your paid Prime membership or return the qualifying smartphone within the first 3 months of your paid Prime membership, we may void your Gift Card or charge you in the amount of the Gift Card.
Terms and Conditions apply. In Stock. Want it tomorrow, March 13? Order within 11 hrs 19 mins and choose One-Day Shipping at checkout. Gift-wrap available. We invite you to learn more about Fulfillment by Amazon. Mount it on the ceiling and lets you keep an eye on your home or office without drawing attention to yourself. You can protect your valuables from theft or make sure that your loved ones are being properly cared for when you go out of town.
Just download the app and you can see all of the action on your phone, tablet, or computer. The app even lets you zoom in on your footage, so you can pinpoint important details and suspicious characters.
Fine…no worries. Do the job, pay the fee, right? I was on my way home when I got the call that the tech had left without performing any part of the installation. I attempted to call him and had been texted back stating he was busy and to call back later. I asked him if he was going to return to begin the job and he said no, that I would have to reschedule installation. This was not the case. The customer service rep assured me someone would be out to the home within the next 20 minutes to rectify the situation and start the install.
Fine…Great…do the work, pay the install fee, right? No one showed up. I called back to customer service and was not given any reason as to why the second tech did not show up.
I was given an explanation that those credit amounts were the only ones that were available at the time and that I should return a call to talk to a supervisor who could help rectify the rest of the balance.
I reluctantly took that appointment, and the lesser compensation credits what other choice did I have? Fast forward to the date of the appointment and we were over at the old house loading up a truck and here comes the DTV guy…. This tech was very nice and accommodating and although it took some pulling teeth on his end, he was able to get the job changed to the new address without having to reschedule the appointment.
About 30 minutes later, he was done and gone. Apparently DTV wants me to pay for the most horrid customer service experience I have ever been a part of.
My issue has been with this latest install debacle and the customer service that followed. I had been kept on hold for over an HOUR multiple times just to tell my story for the millionth time and transferred to someone that could help…. I honestly do not feel that I should have to pay for this horrendous installation service. Although I do understand that some sort of installation was done changing the cable of an existing dish , the issues that led up to the service should not be compensated in the slightest.
Ultimately I enjoy this service and would like to keep it, however the outstanding bill for installation, the late fees as a result and the way I have been talked to as a customer the last few months have been appalling. I guess I am going to have to find a cable company that values my patronage unless something can be worked out. What a scam of a company. I discontinued service with DirecTV and was sent a final bill stating that I would receive info on returning the receiver. I never received it.
I called and talked to a representative and was told that it would be sent. I did not receive it. I wrote a letter and asked for the information to return. A few weeks later I received a letter from a collection agency stating that I owed DirecTV for not returning my receiver.
I have never experienced such incompetence with a company. Even before canceling service I had numerous problems with billing. How this company has received any sort of award for good service is beyond me.
I called Direct Tv to have my service transferred to my new home. On May 20th I was informed my service would be setup on June 8th between I took off work to have my service installed.
I spoke with 3 different reps about the issues and they informed me that they were lack of Techs to service my area and the order has been placed on hold. I informed her I would like to cancel my service due to the fact I miss time from work waiting on their techs to come install my service. She then goes to inform me by me transferring my service I will be in the contract longer than 24 months with them.
And I will still need to pay for early termination fees. This is soooooo out of line. So you want me to stay in a contract where I am not even getting the proper service. Direct Tv misleads people by lying about the service. I have been receiving emails from Consumer Affairs and directed all my bills from Direct Tv to them.
I was suppose to receive a box with return label for boxes but as of a week ago they still have not sent it. Therefore they will probably try to get me for equipment charges and early termination of the account. I have great credit so that will probably be a huge pain in the butt for the amount will rise. Their all try to get your business than throw you under the bus for more. This is the worst company to work with that i have ever had.
You never get a letter or email and the card is expired and will not resend. They transfer you to everyone in the world but never to someone who can help.
You ask to speak with the President or someone in authority and they cannot even give you the number. Look it up on the internet and call they tell you to call the same number you have been calling. Customer service and TECH support are no help and keep you on hold forever..
I finally spoke to a supervisior again and told her to cancel my service because I never got the card she said she would and told me to cancel autopay which I did. I think we may go to arbitration. I live in Greensboro, NC. My phone number is XXXXX: For almost 4 months I have been getting bombarded with sales calls from different people, at least 3 times a day. They say okay, and within an hour, someone new calls and the cycle starts again.
I tried to talk to HQ in CA. I am fed up with the calls, and want them to stop. Stop the calls to me or I will file a report with the FCC, and start a lawsuit for harassment. I want to hear from someone in authority at Direct TV, or my next call is to my attorney.
We have been doing business with Direct TV since and have never been late. We had a problem with a scam on our credit card so the bank cancelled the card and re-issued it, but it was a week before we got our card and Direct TV billed us twice and we did not know it during that period. The people on the phone called me a liar, that I never had autopay and that our check bounced which we have never paid by check in years.
They would not let me talk to a supervisor. I called Dish to see about switching to them, but you can not get the Astros on Dish, If I can find another company that carries the Astros I will leave your company. I am 74 years old and never been treated as rudely as I have by your company. The site keeps requesting my user id and password I have been back and forth for 3 days with DirecTV Chat support, Telephone support with no success. A case has been opened and I still have not gotten this issue resolved.
I can access DirecTV from any android device. Visit get. Visit directv. Goto browser history settings and clear them along with caches and cookies optional. If issue persists, Disconnect internet and then restart the computer and then reconnect to the internet. Finally visit directv. I signed up by phone in January of I cancelled my contract with my previous provider, Dish, due to ongoing and unrelenting price increases.
When I received my January bill for I became aware I had been lied to. It was nearly twice what I had been promised. I called and was told it would be fixed.
When I got my February bill it had not beed fixed. When I got my March bill I discovered that nothing had been resolved. Since then I have called eight more times. I have spend over 6 hours on the phone with your various associates. I have had at least two people who identified themselves as supervisors tell me that my initial sign up call recording was going to be reviewed and I was told that if I, in fact, had been told that my bill would not change that DirectTV would honor that commitment.
I was told it would take either 5, 10, 15 or 20 business days to review that call depending who I talked to but once it was resolved I would receive a call. None of the four people who promised to call me ever did. But she also said she would email me a copy of my signed original contract. I gave her two different email addresses but never received anything. Which places doubt in my mind as to the veracity of anything else she told me.
In many of my contacts I asked to speak to a supervisor. I was told I was being connected to a supervisor but according to Anna there is no record I ever spoke to a supervisor.
I have continued to pay my bill, at least the amount I was once promised it would be and have spent in excess of six hours trying to resolve this matter. And yet, for some reason this has not been resolved after three months. I have been told that, regardless of these fact and all I have been through with DirectTV, no one from the lowest customer service representative all the up to the President has the authority to authorize giving me the plan I was promised in the first place.
No one is authorized to even waive the cancellation fee. Personally, I find this hard to believe. I am asking for help. I was told I had to go into a store with a power of attorney and death certificate.
I did that. The store rep then called the Direct TV rep on the telephone. Her name is Tonya SA She was rude to the store rep as well as to me. I am without service today, April 26th. I called customer service and spoke to a rep in the loyalty program. She told me Direct TV is unable to turn the service back on.
Yesterday, I explained to Tonya that I am moving out of state and had a PO box set up for bills and mail. She told me that Direct TV cannot accept a PO box number for a bill and I would have to call back and pay the bill online. At this rate, Direct TV can keep their bill.
The store rep was nice. Hello, I have been experiencing some crazy purchases on my account. I have not ordered any of these disgusting videos. I have a 14 yr old daughter int he house. I am a good mom and try to teach my child right and what is acceptable and which is not. I have been a customer for 12 yrs but this is getting out of control. I would like to be reimbursed for all this headache and frankly, I am about to leave you guys and I very much like your service.
But if there is a solution to make me happy. Please forward this to the VP of Customer Care. I tried to email this to ellen.
System is slow to come up, we are getting pauses periodically, pandora does not stay on very long, the TV guide left with us does not have the correct channels listed e.
We never had these issues when the system was hard wired. When I contact the service department they say they are aware of the problems and are trying to fix them they are not aware of a date that it will be fixed.
I stated I would like to have the hard wire system put back in until the company can fix the problems this was the same day I had it installed. I was told that I signed a 2 year contract with the new system and would be charged if I had the hard wire put back in. I found some comments that said these problems have been going on for the last six months.
When I signed the two year contract I was not informed that these problems existed. If the problems were known and I called the same day to report it, why would I be charged to get a better system back until the supposed new upgrade system is fixed? I do not have a good feeling to stay with Directv. As the VP, are you aware of this and is this acceptable?
Would like your feedback on the issues. I have had DirecTv since December and have had nothing but headaches with picture and sound quality.
I was sent a replacement, but there were no instructions on what to do with the defective Mini genie. I was told a recovery box would be sent and I would receive it in 5 to 7 working days.
On the six contact I was told trecovery boxes are no longer being sent out! I was directed to drop the equipment off at the nearest UPS center, which I did that same day. Well I just got my monthly bill, and not only was I charged a fee for not returning the defective mini genie , but was also charged for not returning the other three receivers, which we never replaced and therefore did not need to be returned! The level of frustration is ridiculous. DirecTv get your act together.
At the very least your corporate office should have someone that can give a straight answer and resolve issues. I will try not to bore you too many details in hopes you will read this. My first bill from Direct TV was charged the correct amount accordingly.
I was never quoted a separate price for Internet and home phone. However they are unable to correct and combine my bill, they say it will take about there billions cycles to combine them. I received the same response from Direct TV customer service.
What kind of organization is this? Sincerely, Robert Rodney Vance. I have tried on several, more times than I can recount to try and rectify this situation. I called about receiving it several times, I had problems with my computer, finally I was assured that they would mail it to me that was many months ago. Since I have changed to a new provider. I called again this morning, I was on the phone 2 hours and 22 minutes, of which time I was transferred 7 times put on hold for 15 to 20 minutes at a time and 2 of the times your representative hung up on me.
This has nothing to say about a representative named Cat who screamed at me before hanging up. This has been a great disappointment and very poor customer service. I would still have been a customer of direct tv, if your customer service, response time, and your reception were working for me. You can look up my account and you will see that I paid my bill and fulfilled my contract.
Please respond. Thank You….. Mary Dougherty. The playoffs start and there are no games televised on my package at all so I missed out on the entire postseason to include the Super Bowl.
What kind of provider in this modern era would not televise the Super Bowl? What a freaking joke. On top of this, I had called during the month of January and talked to a customer service agent and they could not even tell me if I could watch the playoffs and my follow up phone calls led me to talking to a manager that was disrespectful and rude to me and he promised credits that DIRECTV is now denying.
On the 8th of Jan you called me to come back and dangled a great deal so I said yes waited till Jan 20 to get my service back with a 4 hour time commitment well 11am your guy shows up states he was giving the wrong order information went to his car to call sup then left really. Now I have been on the phone with customer service since trying to deal with this transferred not sure how many times waited 2 hours for a sup.
When are we going to get CBS channel 6 back area code. I keep getting the answer it is under negotiations. It went off the air September 21, Direct tv owes us that. I first reported problems with my television Dec.
I have reported my problems to several Direct Representatives with no result. Representatives keep saying i canceled the request this is a total lie. I have been given several case numbers and the process starts all over again. One rep told me that she would call me back the same day never happened.
Is this a scam? When I first saw it I did not like it and wondered about what young children might think or maybe a person with cognitive disabilities, such as my son.
Sure enough my son, who understands about a second grade level, saw the commercial and told me to pour coffee on me. He did not understand or forgot coffee is very hot and will cause serious burns. The same with my 6 year old grand daughter who thought it was funny and thought we should join in on the coffee pouring fun.
Foundation date: December Foundation country: United States. Motto: "The Customer is Always Wrong. The customer service phone number is The corporate phone number is Looking for other contact information? Find it here. This is a customer to customer forum. If you want official support you call DirecTV They do not call you. DirecTV offers the television portion of bundled packages. There are offices in New York and Denver, as well as broadcast centers, customer service centers and sales offices across the United States.
DirecTV also operates offices in Latin America. You can contact the corporate office by mail, phone and social media. Randall L. David R. Stephenson Matthew K.
0コメント