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Search instead for. Did you mean:. Cancelling Your Contract - A Guide. Welcome to the O2 Community! If you need any advice, go ahead and create a forum post HERE In light of a few recent threads popping up regarding issues with cancellation I thought it would be good to post this guide to cancellation which would guarantee a pain free cancellation without any issues.
I am still within contract. Can I cancel? You would also be advised to follow up your call with a recorded delivery letter just to make sure the request gets actioned I want to keep my number. Anonymous Not applicable. Toby can this be added to the others? Toby Former Staff. MI5 Level Supreme. Good job Dave.
Hi, There is still one thing which I don't understand. I'm not sure what O2 will do. Any advice? First off you don't need to give notice.
Using the PAC cancels the contract. You will get an email stating you are in credit and a link to follow to get the amount refunded to your bank account. I would say that cancelling by phone is the first and best way and record the date , time and agents name. Followed up by a letter. It's not in my eyes misleading but a good suggestion to back up ones phone call. The advice we give on here is usually based on years of experience and knowledge and not a one off piece of unproven information.
Anonymous wrote: I used this template to write a letter giving 30 days notice, when I went to the post office to post it recorded the post mistress told me it was pointless sending it recorded as the address is to a PO Box which by design is unmanned, therefore no-one would sign for it. These letters frequently get "lost" in the post and sending by recorded delivery protects against this as you have proof of delivery We also have another example of misinformation from live chat.
Hi Either give 30 days notice or use a PAC code from 02 and this will cease your contract when another network uses it. If you do nothing you'll drop onto a 30 day rolling contract. Thanks for the info x. No worries. So if i cancel my O2 refresh contract and move somewhere else and I get my PAC code do I still have to give 30 days notice. No, the use of your PAC immediately cancels your contract and you will then receive a final bill which covers the length of contract duration remaining.
Gonna pay off my phone on O2 refresh and leave O2. Which is best way to do it. Is it to ring up or do it online if you can that is. I'd ring O2 on to do this and be sure to say your cancelling the airtime plan too. I thought if I payed off the O2 refresh phone plan the airtime plan would stop until I took out new phone plan. No it would carry on and your dd payment would reduce by the handset plan cost.
You have to tell them you want to cancel the airtime or drop onto a rolling sim only or payg. Then expect the system to mess up and issue you with a final bill for the full amount MI5 wrote: Then expect the system to mess up and issue you with a final bill for the full amount I must have gotten lucky when I cancelled mine as my final bill was correct.
Live chat are outsourced non uk call centres who are typically fine for low level non account issues. You can't send a recorded letter as it's a PO Box but it's always better IMO to send as much communication as possible. If one is using a PAC code then theirs no need for a letter. The guide on here is more accurate than live chat, however, I would advise both a phone call and then follow up with a letter.
That is assuming you don't want to keep your number? If you do want your number, using your PAC will cancel your contract immediately anyway. Hi davethorp I was going by the post by author roobsterdoo on 14 June ,and what they were told by the Post Office. I think they were misinformed though as the information on PO Boxes on Royal Mail's website seems to refute what they were told Plus I've had proof of delivery on many letters I've sent recorded including ones to O2 and Three's PO Box.
Fair enough. If it was me I'd still send it as a signature required. Arken Level 2: Apprentice. O2 no longer have a working e mail contact address unfortunately:. If yes, then this cancellation guide is for you. O2 is a British Telecommunication company founded in with the name of Cellnet during the first joint venture of BT Group and Securicor. Later the company was totally controlled by BT Group. The headquarters are in the UK at Slough in England.
The current chief executive officer of O2 is Mark Evans. This is the most common process of cancellation, which is also known as Porting Authorization Code process. This method is generally used if the customer is leaving O2 to join another network.
The O2 phone number will be retained even if you join another network when this process is followed. The PAC code is received in the following 3 ways:. For O2 Pay as you go- the number is or , which has to be dialled by any other phone. The only condition is that the customer has to call the company at its opening hours from Monday to Friday 8 am to 9 pm, On Saturdays from 8 am to 8 pm and on Sundays from 8 am to 6 pm.
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If you cancel before the end of your minimum term, you may be charged early termination charges as further explained below , including the full balance of any Device Plans. Find out more about switching to another network. Is your phone locked to O2? Get help unlocking your phone. If you want to end your contract but keep your number, we'll give you a PAC code to give to your new network. The code will be valid for 30 days. If you use it to switch to a new network, your contract with us will be cancelled once the switching process has completed.
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